State Farm® Insurance Agent Colleen Henkelman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rebekah Mundy
March 27, 2026
"Donna, at Colleen’s office was super helpful. She gave great insight on how to save money with auto insurance, sighting personal examples. Very happy to be back with Colleen Hinkleman with State Farm."
Jennifer Bennett
March 26, 2026
"I had such a great experience! She made everything so easy to understand and helped me find the best coverage without any stress. Highly recommend!"
Kyle Bennett
March 26, 2026
"I have been with Colleen for over 10 years and she has always been fair and very responsive!"
Thomas Whitener
March 26, 2026
"Just wanted to give a shout out to Donna in Colleen''s office. She has always been extremely helpful and friendly. Whether it was providing duplicate insurance cards, helping with claims or providing roofing contractor recommendations I have always been able to count on her. Thanks Donna!"
Reza Ghodrati
March 26, 2026
"We have enjoyed partnering with Colleen Henkelman insurance services for over three decades now and have received great support."
kelli mcclure
March 25, 2026
"I've been working with this office for years. Everyone there is knowledgeable, friendly, and always promptly return my calls to answer any questions. Would recommend 100%."
"Hello Kelli, Thank you for the awesome 5 star review. We appreciate your business over the years. It is always a pleasure to speak with you. Please reach out anytime my team and I are happy to help, "
Kelsey Bruemmer
March 18, 2026
"Always extremely helpful and friendly!"
"Thank you Kelsey for your kind 5 star review. We appreciate it! Thank you for your business. Please call or stop in anytime!"
Ron Porter
March 16, 2026
"Colleen and State Farm have taken care of me and my belongings for a long time and have always done a great job 👍 Donna and Brian are awesome and always there to help when needed!!"
"Ron, thank you so much for the wonderful review! MY team and I really appreciate your business over the years .If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out."
Emily DeRosier
March 14, 2026
"Everyone was super friendly and helpful! Just made the whole experience nice and easy. Thank you especially to Brian and Donna for everything."
"Emily, Thanks for choosing us and leaving such a great review! We are glad that you stopped in and we were able to help transfer your auto insurance here to Ofallon. Please call or stop in anytime. Thanks"
Andy Wolf
March 13, 2026
"Thank you so much for getting me set up with Insurance. It was so easy to set up. Thank you, Donna"
"Hello Andy, thank you for taking the time to share your experience setting up your Insurance with Donna. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you in the future! Thanks for choosing us. We appreciate your business."
Tara Pope
March 12, 2026
"Moving from Illinois to Missouri was a challenging time. What I didn't realize was the difference in insurance costs. I was very discouraged when seeking coverage. Colleen was wonderful to work with. From going to bat for me with State Farm to making sure she was able to talk to me directly (instead of texting) when I had messaged her asking about my policy renewal. She wanted to talk to me directly because it had gone down quite a bit and she wanted to share that news herself. She's been great. She's held my hand, explained & walked me through things that really confuse me. I couldn't ask for better service! I look forward to all interactions with her, and that is so rare with customer service today! Kudos!!!"
"Hello Tara, thank you so much for taking the time to write this wonderful 5 star review and to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Thanks for your business. It is always a pleasure to speak with you. Hope you visit us again soon! "
christopher stabile
March 12, 2026
"I have delt with Colleen for years. Both herself and her entire office have been wonderful to deal with. I have had one accident, and hail damage to my home and a few other events and State Farm and Colleen's office has been nothing but efficient and kind throughout all of life's up's and down's. I will only have insurance through State Farm and Colleen. Thanks,"
"Hello Christopher, Thanks for the kind words! It is truly touching to know you think so highly of us! We're glad you had a great service experience. You have been insured with my office for many years, and We Thank you for your continued business. We are always happy to help. We look forward to continuing to exceed your expectations! We hope to see you soon at our new location in Ofallon Commons Stop by anytime."
Geno Dorough
February 24, 2026
"I have been a customer of State Farm Insurance for over 50 years and currently a loyal client of Colleen Henkelmans office. Colleen’s office staff has always service my needs in our auto and home coverage. Donna , April, Colleen and her entire staff are always very professional willing to answer any questions as well as guide me when evaluating my coverages. They are always very responsive in my time for assistance in a claim that might arise."
"Hello Geno, Thanks so much for taking the time to write this 5-star review and share your positive experience! We appreciate your recognition and will do our best to keep up the great work! You and your entire family have been insured with me for years. We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks for your loyalty. We appreciate your business over the years. Stop by our new location in Ofallon anytime. We would love to see you!"
Rebecca Berghold
February 20, 2026
"Best people and will be there always and Forever!!!!"
"Hi Rebecca, Thanks for your loyalty over the years, your Business is appreciated. Thank you for the Great 5 star review!"
Heather Stiles
February 20, 2026
"l have wonderful service with this company. My agent April Ortmann is the best. She's friendly, knowledgeable and very helpful anytime I have questions or help with anything. I absolutely recommend. I give her 10 stars!"
"Thank you for the amazing review, Heather! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate your business. "
John Taylor
February 20, 2026
"April over at Colleen's has been fabulous to work with. She has fought for my home claim. I highly recommend calling her and getting a quote."
"John, it is a pleasure to hear what a wonderful experience you have had with April and my Team! Thank you for the amazing review. It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate your business."
Jessica Pape
February 18, 2026
"April always has a great attitude and is full of knowledge!"
"Jessica Thank you for your 5-star review. We appreciate your business and are pleased to know you had a positive experience with State Farm Agent Colleen Henkelman’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in O'Fallon ."
Lisa Martin
February 18, 2026
"I had to transfer an existing policy to a new car. April Ortmann worked tirelessly with me for over a week to get information processed through underwriting. She is AMAZING. Always willing to help where she can, and help me resolve issues where she can't!!! I fell into Colleen Henkelman when my agent retired. I'm glad I did. Call them. They'll do whatever they can to assist you!!!"
"Wow, thank you for the 5-star review, Lisa! We deeply appreciate your business and support over the years. If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch with us."
Slay Haus
October 25, 2025
"I’ve been a client so long I fell like extended family. A+ service"
Heather Hauther
October 24, 2025
"Always friendly and helpful"
Erika H
October 15, 2025
"Colleen and her staff have always been so good to work with. They are friendly, hardworking and always willing to go above and beyond. They helped me get my homeowners policy situated with my mortgage company. After all the phone calls and emails back and forth, they never made me feel like I was bothering them. You all are the best!"
Tammy Fournier
May 8, 2025
"Love her and staff..been with her for decades..will never go anywhere else. 05/25 Colleen was able to set up my retirement with an Annuity fund and looked out for my best interest. Again,Colleen was able to take care of my situation and deal with my 401k company. I can't speak highly enough for her excellent service and experience for my interests. She also has helped my daughter and fiance' with their insurance needs and was able to save them money. Colleen,Donna and Brian are the best. THANK-YOU !"
"Tammy thank you. We appreciate the awesome 5-star review! We are delighted to have you as a customer. We are happy that we were able to help with your annuity and other insurance needs. Thank you for your business over the years. We appreciate you referring many of your family and friends. It's always a pleasure to speak with you. "
Denny Smith
November 20, 2023
"Colleen was a pleasure to work with. She went far and beyond to help my husband and myself. We switched all our policy over to State Farm. We are very happy and pleased to be with Colleen and her very nice staff. Thank you Colleen"
"Denny and Patricia, Thank you both for this wonderful 5 star review!. It is always our goal to provide top customer service. It was my pleasure working with you today. Thanks for placing your business with us. "
Stephen D.
November 19, 2023
"Hello. I called Colleen's office a couple of times for a rate quote. Due to my claims history, they were unable to underwrite me (too many claims although I was only at fault on one of those). However, they are partnering with another company that underwrites high risk drivers. They were to reach out to them and contact me. That was several weeks ago. I have heard no response even though I reached back out to them and they assured me they would be in touch. The issue is not that they can't provide coverage. The issue is extremely poor customer service in them not getting back to me with any update Thanks."
"Stephen, I am very sorry to hear this, and I deeply apologize for any miss Communication. I will be calling to discuss with you. I do appreciate you sharing your frustration. Thanks "
Sophia Nart
July 28, 2023
"You will save a extra hundred dollard on your premium. They offer the best insurance service in Saint Louis. Thank you Donna and Colleen."
"Sophia we want to thank you for the great 5 star review. We enjoyed talking with you. Donna was happy she could help answer your insurance questions as well as save you some money. Thank you for your business."